Create, update and close BMC Remedy incident in Ivanti Automation BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) provides out-of-the-box IT Information Library (ITIL) service support functionality. BMC Remedy ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology, in real time and into the future. By combining the power of Ivanti Service Store with BMC Remedy Incident Management solution the whole organization will benefit. IT Department (Service Desk) <ul><li>Reduce service desk tickets, phone queues and manual input of ticket information.</li><li>Streamline and automate self-service remediation activities and automatic ticketing for the end user.</li></ul> Users <ul><li>Empower users to manage IT issues by entering information directly into BMC Remedy.</li><li>Allow users to view and update information on their IT issues.</li></ul> Organization <ul><li>Reduce overall Service Desk manual ticket creation and time spent on querying user details.</li><li>Improve utilization of BMC Remedy investment through better adoption by end users.</li><li>Reduce ticket resolution time by providing automatic services.</li></ul> Use Cases Use Case 1: End-User Self-Service Incident Ticketing Users can simply go to the Ivanti Service Store web portal and request a service that allows them to create a new ticket in BMC Remedy for their IT issue. The end user can update the ticket with additional information and track the state of all open tickets. Use Case 2: Automated Ticket Creation and Updating as part of Self-Service Request IT administrators can automatically open, update and close incident tickets by requesting a service from the Ivanti Service Store web portal. This allows the IT department to track and report into the change management database. <a href="https://marketplace.ivanti.com/xchange/64b5b48e2ee9d6e08c3e6724/solution/663e1121381a21569b365ab8" rel="noopener noreferrer" target="_blank">Sample Ivanti Automation and Identity Director runbooks and services</a>

Ivanti

Ivanti Automation

Endpoint Management & Security

Automation

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BMC Remedy Incident Management Connector

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Certification icon 32x32

Ivanti Marketplace

A set of sample Ivanti Automation and Identity Director services for the BMC Remedy Incident Management Connector. Use these sample building blocks as a starting point in developing Ivanti Automation and Ivanti Identity Director solutions. Refer to the Quick Start guide included with this sample package for details on each services. Building Blocks The Ivanti Automation and Ivanti Identity Director Building Blocks are for demonstration purposes only and should be used to assist administrators in building production level services for the Ivanti Enterprise. When importing the Building Block samples, they are installed at the following locations: In the Ivanti Identity Director Management Portal: <ul><li>Service Catalog &gt; RES Samples &gt; BMC Remedy</li></ul> In the Ivanti Automation Management Console: <ul><li>Modules: Library &gt; Modules&gt; RES Samples &gt; BMC Remedy]</li><li>Run Books: Library &gt; Run Books &gt; RES Samples &gt; BMC Remedy</li></ul> Please note, that after importing the Ivanti Automation Building Block in the Management Console, the created Run Books must be assigned to an Agent that will execute the Tasks. Only then can the Ivanti Identity Director services successfully interact with BMC Remedy. To use these solutions, first download and install the unpackager tool from&nbsp;<a href="https://marketplace.ivanticloud.com/Tools/Importer" rel="noopener noreferrer" target="_blank" style="color: rgb(218, 41, 28);">here</a>&nbsp;and use it to open the solution.

Neurons for ITSM & ITAM

Enterprise Service Management

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BMC Remedy Incident Management Sample Building Blocks

A set of sample Ivanti Automation and Identity Director services for the IBM Endpoint Management Connector Use these sample building blocks as a starting point in developing Ivanti Automation and Ivanti Identity Director solutions. Refer to the Quick Start guide included with the building blocks for details on each services. The Ivanti Automation and Ivanti Service Store Building Blocks that accompany this guide are for demonstration purposes only and should be used to assist administrators in building production level services for the Ivanti Service Store Web Portal. Building Blocks When importing the Building Block samples, they are installed at the following locations: In the Ivanti Service Identity Director Portal <ul><li>Service Catalog &gt; RES Samples &gt; IBM Endpoint Manager</li></ul> In the Ivanti Automation Management Console: <ul><li>Modules: Library &gt; Modules &gt; RES Samples &gt; IBM Endpoint Manager</li><li>Run Books: Library &gt; Run Books &gt; RES Samples &gt; IBM Endpoint Manager</li></ul> Please note, that after importing the Ivanti Automation Building Block in the Management Console, the created Run Books must be assigned to an Agent that will execute the Tasks. To use these solutions, first download and install the unpackager tool from&nbsp;<a href="https://marketplace.ivanticloud.com/Tools/Importer" rel="noopener noreferrer" target="_blank" style="color: rgb(218, 41, 28);">here</a>&nbsp;and use it to open the solution.

Asset Management

Connector

IBM Endpoint Management Connector Samples Building Blocks

Manage IBM Endpoint Manager enabled device resources in RES ONE Automation. IBM Endpoint Manager (formerly known as BigFix) manages various computing resources ensuring security and compliance requirements are met. It automates a broad range of tasks, including device configuration, software distribution, asset management, vulnerability remediation, compliance assessment and security management. In this way it gives clients real-time visibility and control of multiple endpoints. Clients will be able to secure and manage assets in their data center and those distributed globally, such as virtual server workloads and remote laptops. By combining the power of RES ONE Identity Director with IBM Endpoint Manager the whole organization will benefit: IT Department <ul><li>Leverage existing IBM Endpoint Manager investments to deliver applications and services to end users.</li><li>Utilize RES ONE Automation orchestration capabilities to provide non-Endpoint Manager console users the ability to request and deliver Endpoint Manager content.</li><li>Automate the delivery of IBM Endpoint Manager “tasklets” as part of the employee onboarding process.</li></ul> Users<ul><li>Granular control over application installations via the Identity Director portal.</li></ul> Organization<ul><li>Leverage existing IT investment.</li><li>Extend the usability of IBM Endpoint Manager.</li></ul> Use Cases Use Case 1: End-User Request of Packaged Application via RES ONE Identity Director Web Portal The IT administrator can build application installation packages that meet the IT and company policies and provide those applications to the end user via the RES ONE Identity Director web portal. The user can query the available tasklets and select the relevant ones. Alternatively, tasklets can be displayed directly for installation, based on the user’s role or location within the organization. Use Case 2: End-User Installation of “Fixlet” to Fix Common PC Issues The end user can navigate to the RES ONE Identity Director web portal to select one or more services, which in turn deliver an IBM Endpoint Manager “fixlet” that applies a corrective action or patch to the user’s PC. Use Case 3: Automated Delivery of Tasklets , Fixlets or Baseline as Part of User Onboarding and Provisioning of New Hardware As part of a new employee onboarding process, administrators can automatically deliver IT-approved applications packaged as IBM Endpoint packages. This ensures that the latest OS and application packages are installed via automatic delivery for new users who are provisioned with equipment. <a href="https://marketplace.ivanti.com/xchange/64b5b48e2ee9d6e08c3e6724/solution/663df6358266bace495b71d9" rel="noopener noreferrer" target="_blank">Sample Ivanti Automation and Identity Director runbooks and services</a>

IBM Endpoint Manager Connector

Create and manage service requests for Service Manager from Ivanti Automation Create and manage service requests for Service Manager from Ivanti Automation. Revision 1.3.0 <ul><li>supports both Cloud and on premise Service Manager solutions.</li><li>Improved error messages</li></ul> Revision 1.2.0 <ul><li>Add support for assigning customer via the customer's primary email.</li></ul>

Ivanti Automation Connector for Service Manager

The Ivanti Automation connector for Ivanti Endpoint Manager provides Automation tasks to allow the administrator to create and manage automated workflows of Endpoint tasks including software and patch workloads. The connector task could be combined with other built in Automation tasks to provide comprehensive automated workflows. <img src="https://saprdblobs0x027055087467.blob.core.windows.net/partners/Ivanti/Automation/Connectors/EPM_conn_1.png?" alt="alt text"> A working knowledge of Ivanti Automation &amp; Endpoint Manager is required. For more information on creating Ivanti Automation modules and runbooks refer to the Automation online help and Administration guides.The Endpoint Manager Server must be configured to allow API access. Below is a portion of an article posted on the Ivanti Community site detailing the proper configuration.&nbsp;<a href="https://forums.ivanti.com/s/article/How-to-connect-to-EPM-APIs" rel="noopener noreferrer" target="_blank" style="color: rgb(218, 41, 28);">https://forums.ivanti.com/s/article/How-to-connect-to-EPM-APIs</a> Get the token First we will have to register our application in the IdentityServer with a client id and shared secret : <ol><li>Go the core server and open C:\ProgramData\LANDesk\ServiceDesk\My.IdentityServer</li><li>Backup the file IdentityServer3.Core.Models.Client.json</li><li>Edit it and add at the beginning, after the first bracket :</li><li> </li></ol><pre class="ql-syntax" spellcheck="false"> {
 "Enabled": true,
 "ClientId": "roclient",
 "ClientSecrets": [
 {
 "Description": "roclient",
 "Value": "secret",
 "Expiration": null,
 "Type": "SharedSecret"
 }
 ],
 "Flow": 4,
 "AllowAccessToAllScopes": true,
 "AllowedScopes": []
 },
</pre> Where secret will be your shared secret and roclient your client id. Detailed task description The following tasks are included in this connector download the Quick Start Guide for a more detailed description of each task and sample output. Tip:<ul><li>Creating module parameters for the task allows you to reuse a module in multiple runbooks. This is very useful especially if you need to customize the default fields to fit your environment.</li><li>Select the Module Parameters tab and “autocreate unused” module parameters this creates module parameters and associates the parameters with the task fields.</li></ul> The following&nbsp;sample&nbsp;Ivanti modules and runbooks are located&nbsp;<a href="https://saprdblobs0x027055087467.blob.core.windows.net/partners/Ivanti/EPM/EPM_Sample_IA_Runbooks/runbooks_ISM_EPM_Software_Deploy_integration.zip" rel="noopener noreferrer" target="_blank" style="color: rgb(218, 41, 28);">here</a>. Please ensure you add a valid Automation agent to the "who" section of the runbook. Task: List Reboot SettingsReturns list of reboot settings configurations available to user for task creation and package installation requests Task: List Distribution and Patch SettingsReturns list of distribution and patch settings configurations available to user for task creation and package installation requests Task: List AllReturns list of devices Task: Get IDGets ID value of named package Task: Get NameGets name of package specified by ID Task: ListLists all packages available to user Task: InstallSends installation request to a target device. Task: Add Device(s)Add targets to existing task Task: NewCreates new task in EPM Task: DeleteDelete the specified task from EPM Task: Get IDGets ID value of named task Task: Get NameGets name of task specified by ID value Task: ScheduleSchedule a task to start at a later time Task: List AllLists all tasks available to the user in EPM Please Note:&nbsp;To use these solutions, first download and install the unpackager tool from&nbsp;<a href="https://marketplace.ivanticloud.com/Tools/Importer" rel="noopener noreferrer" target="_blank" style="color: rgb(218, 41, 28);">here</a>. Once you’ve found a solution you’re interested in, just download it and use the unpacking tool to open up the solution and use it.

Ivanti Endpoint Manager Connector for Ivanti Automation

This feature will enable ISM administrator to import EPM Software Distribution Packages into ISM and publish them in the Service Catalog, so that Self Service users can request software deployment for their own devices without service desk’s manual intervention. It contains ISM packages and Ivanti Automation Runbooks. Ivanti Automation version 2018.3 or newerDownload and install the&nbsp;<a href="https://marketplace.ivanticloud.com/packages/Ivanti.Endpoint.Manager.Connector/" rel="noopener noreferrer" target="_blank">Endpoint Manager Automation Connector.</a> Useful Information Ivanti Automation Administrator <a href="https://help.ivanti.com/res/help/en_US/IA/2020/Admin/Content/25602.htm" rel="noopener noreferrer" target="_blank">help</a>Ivanti Automation Help -&nbsp;<a href="https://help.ivanti.com/res/help/en_US/IA/2020/Admin/Content/42979.htm?Highlight=building%20block" rel="noopener noreferrer" target="_blank">importing Building Blocks</a>

Software Deployment in Service Catalog using Endpoint Manager and Ivanti Automation 1.0.0 (ivanticloud.com)

This feature will enable ISM administrator to import EPM Software Distribution Packages into ISM and publish them in the Service Catalog, so that Self Service users can request software deployment for their own devices without service desk’s manual intervention. It contains ISM packages and Ivanti Automation Runbooks. Ivanti Automation version 2018.3 or newerDownload and install the <a href="https://marketplace.ivanti.com/xchange/64b5b48e2ee9d6e08c3e6724/solution/64b84a8a583d5363d39f64da" rel="noopener noreferrer" target="_blank">Endpoint Manager Automation Connector.</a> Useful InformationIvanti Automation Administrator&nbsp;<a href="https://help.ivanti.com/res/help/en_US/IA/2020/Admin/Content/25602.htm" rel="noopener noreferrer" target="_blank" style="color: rgb(218, 41, 28);">help</a>Ivanti Automation Help -&nbsp;<a href="https://help.ivanti.com/res/help/en_US/IA/2020/Admin/Content/42979.htm?Highlight=building%20block" rel="noopener noreferrer" target="_blank" style="color: rgb(218, 41, 28);">importing Building Blocks</a> Please Note:&nbsp;To use these solutions, first download and install the unpackager tool from&nbsp;<a href="https://marketplace.ivanticloud.com/Tools/Importer" rel="noopener noreferrer" target="_blank" style="color: rgb(218, 41, 28);">here</a>. Once you’ve found a solution you’re interested in, just download it and use the unpacking tool to open up the solution and use it.

Software Deployment in Service Catalog using Endpoint manager and Ivanti Automation

The Ticket Sync Connector enables the Ivanti SM administrator to integrate the various defect trackers such as, VSTFS, JIRA, Mantis, etc. into Ivanti Neurons for ITSM. The Ticket Sync Connector enables the Ivanti SM administrator to integrate the various defect trackers such as, VSTFS, JIRA, Mantis, etc. into Ivanti Neurons for ITSM. The Ticket Sync Connector enables the Ivanti administrator to integrate the various defect trackers such as, VSTFS, JIRA, Mantis, etc. into Ivanti Neurons for ITSM. Through the integration, the administrator can: <ul><li>Configure the defect trackers.</li><li>Create an incident in HEAT SM.</li><li>Synchronize incidents as issues in the target defect trackers.</li><li>Synchronize tasks, comments and attachments.</li></ul> Prerequisites: <ul><li>None</li></ul> To use these solution, first download and install the unpackager tool from&nbsp;<a href="https://marketplace.ivanticloud.com/Tools/Importer" rel="noopener noreferrer" target="_blank" style="color: rgb(218, 41, 28);">here</a>. Once you’ve found a solution you’re interested in, just download it and use the unpacking tool to open up the solution and use it.

ITSM

Ticket Sync Connector

Featured Solutions

This&nbsp;consolidated&nbsp;package upgrades the ITAM metadata version to ITAM 2024.04 (Drop#38). This marketplace package is applicable for ITAM Customers who are on versions &gt;= Drop#13 (201813) and&nbsp;&lt; Drop#38 (202404). This package is applicable for existing&nbsp;Cloud&nbsp;and&nbsp;On-Premises&nbsp;customers. To determine the current ITAM package version (drop#) applied on your tenant, login as an Asset Administrator and navigate to the Aspect or Patch Log workspace. Applying this package may require Ivanti Professional Services for successful implementation:<ol><li>If you are implementing ITAM for the first time, please contact your&nbsp;Ivanti Account Representative&nbsp;for assistance.</li><li>If you are more than four releases behind the current ITAM release, Ivanti Professional Services may be required. Please contact your&nbsp;Ivanti Account Representative&nbsp;for assistance.</li><li>If you are within four versions of the current release you can apply the package without Ivanti Professional Services. If you run into issues, please contact Ivanti Support for assistance.</li></ol> Instructions &amp; useful information<ul><li>It is recommended to import the content package by navigating to Admin UI-&gt; Package import option. For any assistance, please log a ticket with Ivanti Support team for applying this content package. In addition, it is advised to apply the package on your STG tenant and execute necessary tests before applying the package on your UAT/PRD tenant. It is strictly advised to customize forms only after applying the content package to avoid any errors/warnings.</li><li>Cloud customers should submit a Service Request via the Customer Portal for Ivanti Cloud Operations to apply the package.</li></ul>

Package Updates

ITSM Asset

ITAM Package Update for ITAM 2024.04

Cisco Identity Services Engine (ISE) helps IT professionals address enterprise mobility challenges and secure evolving networks across the attack continuum. It centralizes and unifies network access policy management, ensuring consistent and secure access for users, whether they connect via wired, wireless, or VPN connections. Features:<ul><li>Centralized Policy Management: Provide consistent, secure access to end users, whether they connect to your network over a wired, wireless, or VPN connection.</li><li>Enhanced Device Visibility: ISE's superior device profiling and zero-day device profile feed service provides updated profiles for the latest devices. Combined, these two features help reduce the number of unknown endpoints (and potential threats) on your network.</li><li>Logical network segmentation: Create role-based access policy to dynamically segment access without the complexity of multiple VLANs, replicating complicated access control lists across your network, or completely changing network architecture.</li><li>Simplified Guest Onboarding: Easier guest onboarding and administration. Use ISE’s easily-customizable, branded mobile and desktop guest portals to create access in just minutes. ISE’s dynamic visual workflows let you fully manage every aspect of guest access.</li><li>Streamlined BYOD and Mobility Management: Easy, out-of-the-box setup for self-service device onboarding and management. ISE includes an internal certificate authority, multi-forest Active Directory support, and integrated enterprise mobility management (EMM) partner software.</li><li>Contextual Data Sharing: Cisco ISE’s Platform Exchange Grid (pxGrid) allows to share deep contextual data with third-party ecosystem partners, improving the effectiveness of partner solutions in identifying and mitigating network threats.</li></ul>

Cisco Systems, Inc.

Neurons for MDM

Ivanti EPMM

Device Security

On-Premises

SaaS

Network Security

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Cisco

Cisco ISE - Identity Services Engine

Protecto provides data guardrails for Gen AI, securing Ivanti APIs to prevent data leaks, sensitive data misuse, and compliance violations in your AI apps. Key Benefits <ul><li>Data Security: Masks sensitive data (PII, PHI, etc.) before it reaches the AI agent, preventing unauthorized access and data leaks.</li><li>Compliance: Helps organizations meet compliance requirements (GDPR, CCPA, HIPAA) by protecting sensitive data and providing audit trails.</li><li>Transparency and Control: Logs all data interactions for auditing and allows for policy-based unmasking for authorized users.</li></ul> How it Works with Ivanti Neurons for ITSM1: AI Agent Request:<ul><li class="ql-indent-1">An AI agent sends a request for data through Ivanti's Safe API powered by Protecto. This could be a request for customer details, ticket information, or any other data required for the AI agent's task.</li></ul>2: Protecto Interception:<ul><li class="ql-indent-1">Protecto acts as a guardrail in front of the Ivanti API. It intercepts the AI agent's request before it reaches the API endpoint.</li></ul>3: Request Scanning and Masking:<ul><li class="ql-indent-1">Protecto scans the incoming request for any sensitive data, such as Personally Identifiable Information (PII) or Protected Health Information (PHI).</li><li class="ql-indent-1">If sensitive data is detected, Protecto applies appropriate masking techniques to conceal the sensitive information.</li></ul>4: API Response and Protecto Processing:<ul><li class="ql-indent-1">The Ivanti API responds to the request, potentially containing sensitive data.</li><li class="ql-indent-1">Protecto intercepts the API response and analyzes it for sensitive information.</li><li class="ql-indent-1">Protecto applies additional filters to the response, such as removing company-specific information or applying further masking.</li></ul>5: Secure Response to AI Agent:<ul><li class="ql-indent-1">Protecto sends a compliant, risk-mitigated dataset back to the AI agent. This dataset contains the information the AI agent needs but with sensitive data masked to ensure security and privacy.</li></ul>6: Unmasking (if authorized):<ul><li class="ql-indent-1">If the AI agent has the necessary authorization, Protecto can apply unmasking to share the original, unmasked data when required.</li></ul>Step 7: Audit Logging:<ul><li class="ql-indent-1">Protecto logs all data interactions, including requests, responses, masking actions, and unmasking actions. This provides a comprehensive audit trail for transparency and compliance purposes.</li></ul> Please reach out to us at help@protecto.ai to get access to Ivanti ITSM's SAFE API's and integration guide.

Protecto

Protecto provides data guardrails for Gen AI, securing Ivanti APIs to prevent data leaks, sensitive data misuse, and compliance violations in your AI apps.

AI Security

AI Privacy

Gen AI

Data Security

Data Guardrails

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Protecto logo horizontal 1

Key Enhancements: 1. Rounded Corners Styling<ul><li>UI Controls: Rounded edges applied across all controls.</li><li>List View: Priority and ticket progress columns emphasized.</li><li>Toolbar and Labels: Rounded styling for buttons, tabs, and controls. Priority, response, and resolution labels are visually enhanced.</li></ul> 2. Enhanced Journal EntryUpdated icons for journal types like Email and Notes. 3. Customer Image in Incident View<ul><li>Incident Header Form:</li><li class="ql-indent-1">Displays Customer Image.</li><li class="ql-indent-1">Highlights Customer Name, Priority, and Incident Summary.</li></ul> 4. Spark UI Theme<ul><li>Introduced with a new role: AdminAUSpark.</li><li>Key features:</li><li class="ql-indent-1">Highlighted cells in the Form View.</li><li class="ql-indent-1">List View: Selected incidents are highlighted with a blue background.</li></ul> Impacted Business Objects:<ol><li>Incident</li><li>Service Request</li><li>Change</li><li>Task</li><li>Problem</li><li>CI / Hardware &amp; Software Assets</li></ol> Availability:<ul><li> New Customers: Changes are available by default for customers onboarded from 2023.3 or greater versions.</li><li>&nbsp;Existing Customers: Attached custom package can be applied which introduces new forms, lists which can be extended by the customer for their existing layouts and roles. Package must be applied in STG/UAT first &amp; validated before applying to PRD</li></ul>

Classic UI Enhancement

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Marketplace

ITSM Classic UI Enhancements

Overview This package introduces the integration of Software Insight Data into Ivanti Neurons for ITAM by introducing mapping capabilities for imported line items. It ensures accurate categorization of purchase line items into types such as "Hardware," "Software," "Consumable," or "Facilities," optimizing data consistency and asset tracking. Key Enhancements<ul><li>Enhances the accuracy of imported line item categorizations.</li><li>Added a "None" category to handle unmapped or ambiguous line items effectively.</li><li>Provides flexibility to manage diverse data inputs through user-defined mappings.</li><li>Ensures seamless integration of Software Insight Data into ITAM workflows.</li></ul> Availability: New Customers: Changes are available by default for customers onboarded from 2022.3 or greater versions.Existing Customers: Attached custom package can be applied for the changes. Package must be applied in STG/UAT first &amp; validated before applying to PRD

Asset

Insight Software

[ITAM] - Integration with Insight Software Data

Empower your organisation to track and manage the carbon footprint of your IT assets with the Carbon Footprint Extension for ITAM, now available on Ivanti’s Marketplace. This importable extension highlights the flexibility and power of the ITAM platform by introducing specialised carbon tracking capabilities, not yet available as part of standard ITAM functionality. Key Features: Ready-to-Use Data: Includes carbon footprint data for over 100 popular laptop models. Enhanced Customisation: Adds new fields, rules, and layouts to the Product Catalog Item and Configuration Item (CI) business objects, allowing for detailed tracking of CO2e emissions. Automated Carbon Calculations: Configures initialisation, calculation, and editing of carbon footprint data based on asset subtypes, enabling accurate and actionable insights into environmental impact. This metadata package introduces several new fields, rules, and layout customisations for tracking carbon footprint metrics associated with assets in the Product Catalog Item Business Object (BO) and the CI (Configuration Item) BO. The package includes configurations to initialize, calculate, and edit carbon footprint data based on asset subtypes, ensuring CO2e emission tracking.Carbon Footprint Metadata Package is attached along with an Excel file, AM_Product_Catalog_Items.xlsx, which contains sample carbon footprint data. From layouts add Carbon Footprint Child Tab to Asset Administrator and Asset Manager roles for viewing the data. This extension is ideal for organisations looking to incorporate sustainability metrics into their IT asset management workflows and make data-driven decisions to reduce their carbon footprint.

Carbon Footprint

Carbon Footprint Tracker

Netskope Cloud Exchange (CE) provides customers with powerful integration tools to optimize their security investments. It consumes valuable Netskope telemetry, external threat intelligence, and risk scores to enhance policy implementation, automate service ticket creation, and export log events from the Netskope Security Cloud. The API integration between Netskope Cloud Exchange (CE) and Neurons for ITSM allows customers to select critical alerts and map important fields into existing workflows, reducing the need to pivot between systems. Benefits:<ul><li>Automated Ticketing: Programmatically open and manage tickets on Ivanti Neurons for ITSM, streamlining workflow processes.</li><li>Seamless Integration: Turn Netskope-discovered issues (e.g., policy, malware, DLP) into actionable tickets within Ivanti Neurons for ITSM, with incident status accurately reflected.</li><li>Improved Efficiency: Simplifies the incident response process by eliminating manual ticket creation and status synchronization, ensuring the right information is delivered at the right time.</li></ul> Resources :<ul><li><a href="https://github.com/netskopeoss/ta_cloud_exchange_beta_plugins/tree/main/ivanti_itsm" rel="noopener noreferrer" target="_blank">GitHub Project</a></li><li><a href="https://docs.netskope.com/en/ivanti-plugin-for-ticket-orchestrator/" rel="noopener noreferrer" target="_blank">CTO Plugin</a></li><li><a href="https://www.netskope.com/resources/data-sheets/netskope-cloud-ticket-orchestrator" rel="noopener noreferrer" target="_blank">CTO Documentation</a></li></ul>

Netskope

Threat Investigation

Integration

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Netskope-stacked-logo-full-color-rgb

Netskope Cloud Exchange (CTO) and Neurons for ITSM

<a href="https://www.ivanti.com/products/ivanti-neurons-for-asoc" rel="noopener noreferrer" target="_blank" style="background-color: rgb(255, 255, 255);">Ivanti Neurons for Application Security Orchestration and Correlation (ASOC)</a> offers a risk-based approach to managing vulnerabilities within your application stack. This solution helps you measure and control your true cybersecurity risk, enhancing protection against ransomware and other cyber threats. Features<ul><li>Comprehensive Risk Management: Ivanti ASOC provides a broad view of enterprise cyber risk by integrating data from various application scanners, including SAST, DAST, OSS, and container tools. This holistic approach helps you understand and manage vulnerabilities more effectively.</li><li>Integration with Wiz: Application vulnerability data from Wiz is ingested and aggregated with trending threat information and risk factors. This integration allows for a more comprehensive assessment of vulnerabilities and threat landscapes.</li><li>Prioritized Risk Remediation: ASOC enables organizations to prioritize their risk remediation efforts based on aggregated vulnerability data and risk factors, improving the efficiency of their application vulnerability management program.</li><li>Customizable Workflows: Customers can create tailored workflows to track remediation progress, manage false positives, and document the acceptance of risk, ensuring a structured approach to vulnerability management.</li></ul> Refer to <a href="https://help.ivanti.com/iv/help/en_US/RS/vNow/Aqua-Security-Connector-Guide.htm" rel="noopener noreferrer" target="_blank">Connector Guide</a> for more information

Neurons for RBVM and ASOC

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Wiz and Neurons ASOC

Certified Solutions

Using Ivanti MDM (Neurons for MDM and EPMM) allows managed iOS and Android devices to connect to the Netskope One Platform. Ivanti Neurons (formerly MobileIron Cloud)<ul><li>Netskope supports using Ivanti Neurons(formerly known as MobileIron Cloud) for mobile device management (MDM) to allow iOS and Android devices access to the Netskope using the per-app VPN mode. This document explains how to deploy Netskope for iOS devices using the on-demand and per-app VPN mode.</li><li>For more information, visit <a href="https://docs.netskope.com/en/mobileiron-cloud/" rel="noopener noreferrer" target="_blank" style="color: rgb(72, 82, 102);">Netskope and Neurons for MDM (formerly Mobileiron Cloud) </a></li></ul> EPMM (formerly MobileIron Core)<ul><li>Netskope supports using MobileIron Core for mobile device management (MDM) to allow iOS devices access to the Netskope cloud using the on-demand VPN mode. This document explains how to deploy Netskope for iOS devices using the on-demand and per-app VPN mode, and how to deploy Android Managed Configurations.</li><li>For more information, visit <a href="https://docs.netskope.com/en/mobileiron-core/" rel="noopener noreferrer" target="_blank" style="color: rgb(72, 82, 102);">Netskope and EPMM (formerly Mobileiron Core)</a></li></ul> For iOS devices, per-app VPN configurations are deployed, and for Android devices, Android Managed Configurations are leveraged.

Android

Netskope and Ivanti MDM

Zscaler Private Access (ZPA) offers authorized users secure and fast access to internal applications hosted in the data center or public clouds—without a VPN. Ivanti eases the deployment of Zscaler App on devices, and provides user and device posture for ZPA to enforce conditional access to internal or private apps. Together, Ivanti and Zscaler provides enterprises zero trust, secure remote access, regardless of where users connect or where applications are hosted. Features:<ul><li>Secure Remote Access: Zscaler Private Access (ZPA) provides zero trust, secure remote access to internal applications running on cloud or data center. It takes a user and application-centric approach to network security. It ensures that only authorized users and devices have access to specific internal applications.</li><li>Lightweight Infrastructure: ZPA uses lightweight infrastructure agnostic software to connect both users and applications to the Zscaler Security Cloud, where the brokered connection is stitched together. It provides a software-defined perimeter that works across any IT environments, any device and any internal application.</li><li>Streamlined Deployment: Ivanti MDM - Neurons for MDM or EPMM enables easy deployment of the Zscaler App on all enterprise managed devices.</li></ul> Zscaler, a leader in cloud-based security, delivers innovative solutions for the changing world of enterprise IT. Applications are moving from the data center to the cloud and users connect to their workloads from everywhere, but security has remained anchored to the data center. Zscaler is redefining security by moving it out of the data center and into the cloud. The Zscaler approach uses business policies, not appliances, to securely connect the right user to the right application.&nbsp;

Zscaler, Inc.

endpoint security

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Zscaler-logo

Zscaler Private Access (ZPA)

Enhanced Network Access and Streamlined Business Workflows Before and After Devices Connect to the Enterprise Network Aruba ClearPass and Ivanti deliver a comprehensive, secure mobility solution:<ul><li>Context sharing supplies critical data for informed and secure enterprise network decisions.</li><li>Automated network access and business workflows seamlessly operate before and after devices connect to the enterprise network.</li><li>Recognized industry leadership and innovative solutions.</li></ul>

Aruba Networks

Automated network access and business workflows before and after devices connect to the enterprise network

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Aruba - productlogo

HP (Aruba) ClearPass Policy Manager

EBF Onboarder provides a largely automated method for switching from other leading UEM solutions to Ivanti EPMM and Neurons for MDM (formerly MobileIron). Benefits: <ul><li>Effective communication with all users</li><li>Decreased need for support relieves the strain on IT</li><li>Ease of use: Users can determine the date and time of the migration on their own</li><li>Offers your IT team a clear overview of the progress of the migration project for maximum transparency</li></ul> The migration process can be initiated from a range of different systems, such as Cisco Meraki, Citrix XenMobile, Good, jamf, Sophos, or Soti, plus MaaS360, BlackBerry® UEM, VMware Workspace ONE, or Microsoft Intune. It even supports switching from an on-premise to a cloud solution.

EBF-EDV Beratung Föllmer GmbH

Operations

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EBF Onboarder for Ivanti (formerly MobileIron)

The Okta Identity Cloud is the foundation for secure connections between people and technology. We help software and technology companies Modernize IT, Build customer experiences, and prevent data breaches With over 5,500 integrations, there's a good chance we can connect anyone that touches your organization to any technology they want to use. But what really sets us apart is the depth of our integrations. Explore how SAML, automated provisioning, and security analytics can make the apps you already use even better.

Okta, Inc.

Identity & Access Management

Access

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Okta_wordmark_black_l

Okta

Zscaler Internet Access securely connects users to the internet and SaaS applications, scanning every byte of traffic to ensure that nothing bad comes in and nothing good leaks out.&nbsp;Ivanti eases the deployment of Zscaler App on devices. The app creates a secure per-app VPN tunnel to forward device’s application traffic to Zscaler’s cloud, and also provides visibility into user and device posture for Zscaler to enforce conditional access to allow or block the application traffic.&nbsp; Features: <ul><li>Comprehensive Cloud Security: Zscaler Internet Access enables companies to embrace network transformation and move securely to a cloud-enabled architecture. By delivering the entire security stack as a cloud service, including Cloud Firewall, Cloud IPS, Cloud Sandbox, Advanced Threat Protection, and Cloud DLP, Zscaler simplifies IT operations and provides identical protection for users wherever they connect.</li><li>Consistent User Protection: Zscaler provides identical protection for users irrespective of whether they connect from office or a remote location, ensuring consistent security policies are applied regardless of user location.</li><li>Streamlined Deployment: Ivanti MDM - Neurons for MDM or EPMM enables easy deployment of the Zscaler App on all enterprise managed devices. Ivanti analytics can seamlessly leverage Zscaler to limit web and cloud application access based on user and device posture.</li></ul> Zscaler, the leader in cloud-based security, delivers innovative solutions for the changing world of enterprise IT. Applications are moving from the data center to the cloud and users connect to their workloads from everywhere, but security has remained anchored to the data center. Zscaler is redefining security by moving it out of the data center and into the cloud. The Zscaler approach uses business policies, not appliances, to securely connect the right user to the right application. The Zscaler cloud functions as a security check point, operating in 100 data centers around the world to deliver the same policies and the same protection everywhere users go.

Zscaler Internet Access (ZIA)

Risk and Application Vulnerability

Vulnerability

Network Vulnerability

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Ivanti RBVM and Crowdstrike Falcon Spotlight

Features:<ul><li>BYOD Security Integration: As organizations increasingly adopt "Bring Your Own Device" (BYOD) policies, security teams face the challenge of monitoring a dynamic fleet of mobile devices. The Tenable® plugin for Ivanti MDM addresses this by providing a comprehensive view of the cyber exposure of mobile devices managed through Ivanti.</li><li>Automated Vulnerability Assessment: The plugin imports mobile device hardware and software data from Ivanti MDM (Neurons for MDM or EPMM) and utilizes Tenable’s plugins to analyze this data for vulnerabilities. This automation allows security teams to stay ahead of potential threats and ensure device security.</li><li>Comprehensive Reporting: The plugin generates detailed reports that help security teams understand the cyber exposure and risk associated with their mobile device fleet. These reports are crucial for maintaining compliance and proactively managing vulnerabilities.</li></ul> Learn more about <a href="https://www.tenable.com/products/vulnerability-management?utm_medium=link&amp;utm_source=https://marketplace.ivanti.com&amp;utm_campaign=00030874 " rel="noopener noreferrer" target="_blank">Tenable Vulnerability Management</a>Learn more about <a href="https://www.tenable.com/products/security-center?utm_medium=link&amp;utm_source=https://marketplace.ivanti.com&amp;utm_campaign=00030875 " rel="noopener noreferrer" target="_blank">Tenable Security Center</a>

Tenable

Tenable®, a leader in Exposure Management, is relied upon by approximately 43,000 organizations worldwide to understand and reduce cyber risk. With its expertise in vulnerability management, Tenable delivers the world’s first platform that can secure any digital asset across any computing platform.

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Tenable-logo2021

Tenable and MDM

Evolve your vulnerability management strategy to a risk-based approach. <a href="https://www.ivanti.com/products/ivanti-neurons-for-rbvm" rel="noopener noreferrer" target="_blank">Ivanti Neurons for RBVM</a> enables you to efficiently and effectively prioritize the vulnerabilities and weaknesses that pose you the most risk to better protect against ransomware and other cyber threats. Network vulnerability data scanned by Tenable Vulnerability Management, is ingested and aggregated with current trending threat information and risk factors.&nbsp;Ivanti Neurons for RBVM enables customers to prioritize risk remediation efforts and mature their network vulnerability management program.&nbsp;Customers can create workflows to track remediation, false positives, and acceptance of risk in the environment. Refer to <a href="https://help.ivanti.com/iv/help/en_US/RS/vNow/Tenable-io-Connector-Guide.htm" rel="noopener noreferrer" target="_blank">Tennable.io Security Connector Guide </a>for more information. Tenable®, a leader in Exposure Management, is relied upon by approximately 43,000 organizations worldwide to understand and reduce cyber risk. With its expertise in vulnerability management, Tenable delivers the world’s first platform that can secure any digital asset across any computing platform.

Tenable® is the Exposure Management company. Approximately 43,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Tenable extended its expertise in vulnerabilities to deliver the world’s first platform to see and secure any digital asset on any computing platform.

Tenable Vulnerability Management and Neurons for RBVM

The Cherwell Connect App gathers and shares endpoint information with the Cherwell CMDB which enables the management of assets. With a bi-directional synchronization of the data Forescout is then able to create IT Incidents that will have the appropriate configuration item (CI) linked to the record to ensure end-to-end tracking. Features and Benefits<ul><li>Real-time Updates to CMDB - Real-time endpoint update to the Cherwell CMDB through the use of a staging table.</li><li>Device Discovery - enables periodic polling to discover new clients via Cherwell CMDB entries</li><li>IT Incident - Provides the ability to submit an IT Incident with the associated CMDB CI</li></ul> This Forescout&nbsp;connect App is developed by Forescout community.

Forescout

Cherwell

Asset Inventory

eyeSight

Connect App

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Forescout Connect App for Cherwell CMDB (now Ivanti)

Cynerio is the world’s first one-stop-shop Healthcare IoT cybersecurity platform. Designed to meet every IT need in healthcare, Cynerio empowers hospitals to manage assets, ensure compliance, and maintain cybersecurity on their terms, enabling them to focus on what matters most: patient care. The platform promotes cross-organizational alignment and provides the control and foresight necessary to stay secure in an ever-evolving threat landscape. Asset Manager:Cynerio discovers and profiles every connected device, from Enterprise IoT to OT and IoMT in healthcare environments, and contextualizes behavior based on clinical impact. The Ivanti Asset Manager automatically collects the information from Cynerio and delivers it as the one trusted device data source clinical engineers and IT security professionals can rely on over the course of the entire device lifecycle.<h3> </h3>Key Features:<ul><li>Rogue Device Discovery: Identifies hidden devices behind terminal servers and clinical gateways.</li><li>Security Event Correlation: Provides network-wide security event information infused with clinical context and real-time alerts.</li><li>Vulnerability Management: Detects vulnerable devices and automatically defines segmentation policies to reduce the attack surface.</li><li>Asset Management: Assesses cross-organizational asset availability, performance, and capacity.</li></ul>

Cynerio

Neurons for Discovery

Healthcare

Cloud

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Partnerlogo

Healthcare IoT Security Platform

The Vuzix M400 sets the standard for the smart glasses industry with its exceptional camera, offering top-tier field service and vision-picking capabilities. Built with a ruggedized mechanical design, it is ideal for users in harsh environments, featuring two-meter drop testing and an IP67 rating for waterproof and dustproof operation. Benefits:<ul><li>High-Performance Processor: Powered by Qualcomm's Snapdragon XR1 microprocessor, designed specifically for smart glasses. This microprocessor enables a combination of voice and touchpad navigation for complete control over your device.</li><li>Versatile Applications: Enhances processes in various sectors including warehouse logistics, telemedicine, manufacturing, and field service, improving efficiency from guided training to live remote support.</li><li>Easy Enrollment: Quickly enroll into Ivanti MDM using the Device Admin deployment method (other Android Enrollment modes are not currently supported), allowing users to experience efficiency gains without extensive setup.</li></ul> Supported Features in Ivanti MDM:<ul><li>Deploy network configurations WiFi (Enterprise and Personal)</li><li>Certificate deployments</li><li>Install applications</li><li>Remote lock/wipe devices</li><li>Device passcode policy enforcement</li><li>View device inventory details from Ivanti Admin Console</li></ul>

Vuzix Corporation

Communication

Devices

VR & AR

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Vuzix-vector-logo

Vuzix M400

Imprivata GroundControl enables healthcare and enterprise organizations to manage and configure iOS devices with unmatched speed and reliability. Features:<ul><li>Automated Device Provisioning: GroundControl enables the rapid provisioning of multiple iOS devices simultaneously, ensuring that each device is configured to an exact image. This touch-free setup includes digital sanitization and re-imaging, allowing for frequent updates and maintenance.</li><li>Advanced Lifecycle Management: Beyond initial imaging, GroundControl supports daily lifecycle management, offering granular control over device images and the ability to automate MDM tasks. It allows mapping of workflows to specific buildings, units, or devices and includes self-healing capabilities to ensure continuous operation.</li><li>Scalable for Large Fleets: Even small IT departments can efficiently manage large and complex device fleets using GroundControl. Its ability to handle detailed workflows and automate processes helps organizations maintain a high standard of device management with minimal effort.</li><li>Proven Success in Top Hospitals: GroundControl is trusted by 5 of the Best 20 Hospitals ranked by U.S. News &amp; World Report, highlighting its effectiveness in modernizing and scaling EHR systems to meet the demands of leading healthcare institutions.</li></ul> For configuration instructions, use below links<ul><li><a href="http://www.groundctl.com/support/documentation/700" rel="noopener noreferrer" target="_blank">Ivanti Core Configuration</a></li><li><a href="http://www.groundctl.com/support/documentation/702" rel="noopener noreferrer" target="_blank">Ivanti Cloud Configuration</a></li></ul> Resources<ul><li><a href="http://www.groundctl.com/documentation" rel="noopener noreferrer" target="_blank">GroundControl Documentation</a></li></ul>

Imprivata

Device Management

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Imprivata - productlogo

Imprivata GroundControl

Ivanti First Party

This AC snippet provides configuration to block a list of valid applications/files that could be used by an attacker to potentially bypass Application Control. This snippet can be used within Ivanti Application Control or Ivanti Security Controls.<ul><li>For Ivanti Application Control the snippet can be imported from an xml file. Both the xml file and a How To document specific to Application Control are included within the snippet package.</li><li>For Ivanti Security Controls the snippet must be entered manually. A How To document specific to Security Controls is included within the snippet package. We are looking into additional support for snippets in a future release.</li></ul> Note that the snippet configuration may need fine tuning or variation depending on the version of the application, version of the operating system, or the method of installation. <a href="https://help.ivanti.com/ap/help/en_US/am/2024/Content/Application_Manager/Snippets.htm?Highlight=snippet" rel="noopener noreferrer" target="_blank">Click here</a> to learn more about snippets. Please send feedback to <a href="http://mailto:productmanagementsecurity@ivanti.com." rel="noopener noreferrer" target="_blank">productmanagementsecurity@ivanti.com.</a> We are particularly interested in:<ol><li>any fine tuning that has been necessary with existing snippets, or</li><li>which other applications, that currently don’t have a snippet, should have one?</li></ol>

UWM - Application Control

Security

Snippet

Microsoft Recommended Blocks

Take a risk-based approach to vulnerability management for your application stack with Ivanti ASPM. <a href="https://www.ivanti.com/products/application-security-posture-management" rel="noopener noreferrer" target="_blank">Ivanti Neurons for Application Security Posture Management (ASPM)</a> helps you measure and control your true cybersecurity risk so you can better protect against ransomware and other cyber threats. ASPM captures a broad view of enterprise cyber risk with data collected from application scanners (SAST, DAST, OSS, container), vulnerability findings from sources such as Checkmarx OSA. Application vulnerability data scanned by OSA, from Checkmarx, is ingested and aggregated with current trending threat information and risk factors.&nbsp;Ivanti Neurons for ASPM enables customers to prioritize risk remediation efforts and mature their application vulnerability management program.&nbsp;Customers can create workflows to track remediation, false positives, and acceptance of risk in the environment. Refer to <a href="https://help.ivanti.com/iv/help/en_US/RS/vNow/Checkmarx-Open-Source-Analysis-OSA-Connector-Guide.htm" rel="noopener noreferrer" target="_blank">Checkmarx OSA Connector Guide</a> for more information

Checkmarx Ltd.

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CxOSA and Neurons ASPM

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Explore Marketplace and make the most of your investment in Ivanti solutions.  Choose from Ivanti integrations or apps to extend out-of-the-box capabilities.